trying to backup iphone through itunes cannot access phone

Question

trying to backup iphone through itunes cannot access phone

hello

my phone is currently not working screen completely smashed I am trying to backup through iTunes, as replacement coming tomorrow but it will not allow me as it wants me to enter passcode on phone which I cannot do?

iPhone 6, iOS 9.3.5

Posted on Sep 17, 2016 3:38 PM

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Answer 1

sberman

Level 10

273,348 points

Sep 17, 2016 3:51 PM in response to rhysfromburnley

Backups must occur before catastrophes. After a catastrophe, it is too late.

This is just like having an automobile accident and then thinking "Oops, perhaps I should purchase some auto insurance."

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